Shipping policy

FAQ & SHIPPING

How quickly will my order ship?

Most orders are shipped within 1 business day after the order is placed.

We may ship your order on the same business day whenever possible; however, same-day shipping is a courtesy and is not guaranteed. Orders placed on weekends, holidays, or after our daily processing period will generally begin processing on the next business day.

Please note that order processing time and carrier transit time are separate. Transit time begins after your package has been accepted by the shipping carrier.

How long does delivery take?

We currently offer the following shipping options:

USPS Ground: Approximately 2–6 business days
USPS Priority Mail: Approximately 2–4 business days
UPS 2nd Day Air: Approximately 2 business days

These are carrier transit times and do not include order processing time. Most orders ship within 1 business day.

For example, if an order is placed on Wednesday and we are able to ship it the same day as a courtesy, Wednesday is not automatically counted as the first business day of transit. Carrier transit time is based on when the package is accepted and processed into the carrier's network.

Business days generally do not include weekends or carrier-observed holidays. Delivery estimates may also be affected by weather, carrier delays, service disruptions, or other circumstances outside our control.

Is UPS 2nd Day Air guaranteed to arrive two days after I place my order?

No. UPS 2nd Day Air refers to the carrier's transit service and does not mean delivery two days from the date the order is placed.

Orders are normally shipped within 1 business day. Same-day shipment may be provided as a courtesy when possible but is not guaranteed.

Once UPS accepts and processes the package, UPS 2nd Day Air is generally scheduled for delivery within 2 business days, subject to UPS service terms, holidays, weekend schedules, weather, and other carrier-related exceptions.

Do you offer same-day shipping?

We try to ship orders as quickly as possible, and some orders may ship the same day they are placed. However, same-day shipping is a courtesy and is not guaranteed.

Our normal processing timeframe is within 1 business day.

Will I receive a tracking number?

Yes. Tracking information will be sent to the email address provided with your order once your shipment is prepared.

Please allow time for tracking to update. A “Label Created” status means the shipping label has been generated and does not necessarily mean that the carrier has completed its first physical scan.

Some orders may ship in multiple packages. If this happens, each package may have its own tracking number and may arrive separately.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered an incorrect shipping address.

We can only make changes if the order has not already been processed or shipped. In some cases, we may cancel and refund the order so you can place a new order using the correct shipping address.

Once an order has shipped, we cannot guarantee that the address can be changed.

I ordered multiple items but only received one. Where is the rest of my order?

Some orders may ship in separate packages. As a result, one package may arrive before another.

If your order has multiple tracking numbers, please check each tracking number separately for its delivery status.

Why haven't I received my order confirmation?

An order confirmation is sent to the email address entered during checkout. If you haven't received it, please check your spam or junk folder.

It is also possible that the email address was entered incorrectly. Please use our Contact Us page if you need assistance locating your order.

Do you ship internationally?

We offer international shipping to eligible destinations when available at checkout.

International transit times vary depending on the destination, carrier, customs processing, and other circumstances outside our control. International customers are responsible for checking applicable import requirements and for any customs duties or taxes that may apply.

Are promotional or “free” items really free?

Yes. If a product is specifically advertised as a free promotional item, the price of the product itself is $0.00. Any applicable shipping, handling, or taxes will be displayed at checkout before the order is completed.