Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return.

30-Day Return Policy

Our return policy lasts 30 days from the date your order is shipped. Return requests made more than 30 days after the shipping date are not eligible for a return or refund.

To be eligible for a return, the item must be:

Unopened, sealed, and unused
In the same condition in which you received it
In its original packaging
Returned with proof of purchase or order information

For health, safety, and product-integrity reasons, we cannot accept products that have been opened, used, unsealed, or otherwise tampered with.

Please contact us at info@thirdstreetsupply.com before sending a return. Do not send products back to the manufacturer.

Non-Returnable Items

The following items are not eligible for return:

Opened, used, or unsealed products
Products with damaged or missing original packaging or seals
Gift cards
Clearance, final-sale, or other items specifically marked as non-returnable
Products that cannot be resold for health, safety, or sanitary reasons once opened

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original method of payment. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@thirdstreetsupply.com as soon as possible. Please include your order number and photos of the product and packaging.

After reviewing the issue, we will provide instructions regarding a replacement, refund, or other appropriate resolution.

Please keep the product and all original packaging until your request has been reviewed.

Exchanges

We generally process eligible returns as refunds rather than direct exchanges.

If you receive a defective, damaged, or incorrect item, please contact us so we can review the issue and determine the appropriate resolution.

Sale & Clearance Items

Items specifically marked Final Sale are not eligible for return or refund.

Unless otherwise stated, other discounted items may be returned if they meet all requirements of this Return & Refund Policy.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item sent by us.

Return shipping costs and original shipping charges are non-refundable.

We recommend using a trackable shipping service for your return. Third Street Supply is not responsible for returned packages that are lost or damaged while in transit.

Please contact info@thirdstreetsupply.com before sending your return.

Approved returns should be mailed to:

Third Street Supply
503 FM 359 Rd, Suite 130-128
Richmond, TX 77406-5197

Please include your order number with your return so we can identify and process it.

Refused or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or another issue not caused by Third Street Supply, the original shipping charges are non-refundable.

Additional shipping charges may apply if you request that the order be shipped again.